General Terms and Conditions

 

Overview of the general terms and conditions

 

1. Scope

2. Contractual partner

3. Quotation and conclusion of contract

4. Right of cancellation for consumers

5. Prices of purchase and delivery charges

6. Delivery

7. Payment

8. Reservation of proprietary rights

 

General terms and conditions

The following General terms and conditions contain legal information about your rights in accordance with the regulation for contracts of sale in overseas selling as well as in electronic business operations.

 

1. Scope

These general terms and conditions apply for all deliveries of the Kraut -steel-design- (H.K.Heimo Kraut GmbH) to consumers (§ 13 BGB). A consumer is anyone, who concludes a legal transaction for a reason which cannot be part of any commercial employment- or self employed business.

 

2. Contractual partner

The purchase agreement is made with:

H.K.Heimo Kraut GmbH -steel-design-

Schwarzwaldstr. 4,  D-75210 Keltern

Managing director:  Heimo Kraut

District court Mannheim HRB 503227

USt-ID-Nr. DE144197265

 

Should you have any queries or complaints please contact us by either telephone during weekdays from 9:00 am to 4:00 pm (phone number +49 7082-5187 or mobile +49 172 7483903) or by e-mail: info@kraut-steel-design.com

Online dispute Resolution according to article 14 subparagraph 1 ODR-VO:  

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/.
We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.

 

3. Quotation and conclusion of contract

 

3.1 The exposition of the articles in our online-shop does not contribute to a legal firm offer. It is an incentive for placing an order. Errors reserved.

3.2 By pressing the order-button in the last step of ordering process you give a binding order of the article listed on the ordering page. The purchase agreement comes into being when we accept your order by sending you an order confirmation per e-mail immediately after the receipt of you order.

 

4. Right of cancellation for consumers

Cancellation policy

By law, consumers have the right to cancel a contract for the purchase of an item within fourteen (14) days from the day after the day the item has been received.

For to exercise your right of withdrawal you have to contact us

 

H.K.Heimo Kraut GmbH -steel-design-

Schwarzwaldstr. 4

D-75210 Keltern

Tel.: +49 (0)7082 / 5187

Fax: +49 (0)7082 / 5205

E-Mail: info@kraut-steel-design.com

 

and inform us to state positively (by letter, telephone, telefax or e-mail) that you want to withdrawal your contract. You can use the enclosed withdrawal form but this is not prescribed.

(here you will find the withdrawal form) For keeping the term in the exercise of the right of withdrawal it suffices to dispatch your message before expiry of cancellation period.

 

Consequences of withdrawal

In case of cancelling the contract we will refund all received payments immediately and not later than 14 days from the day we received your message of cancellation including the delivery charge but not any postage or collection cost incurred returning the item to us. For the refund we use the same payment method as you placed your original order; in no sense you have to pay any charges for this refund. We can refuse the refund until we received the products back or, if earlier, provide evidence about your dispatch.

You have to dispatch the products immediately and not later than 14 days from the day you inform us about the withdrawal. The period of time is kept if you dispatch before end of the term of 14 days.

You pay the direct charges for the return of the products.

You are liable for a potentially loss of value, if this is the result of an unnecessary handling of condition, property and functionality of the goods.

 

Withdrawal Form

If you wish to withdraw the contract please complete and return this form

to:

Heimo Kraut GmbH -steel-design-

Schwarzwaldstr. 4, D-75210 Keltern

Tel.: +49-(0)7082-5187  

Fax: +49-(0)7082-5205

e-mail:  info@kraut-steel-design.com

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

 

.......................................................................................................................................

 

Ordered on …………………………….. (*)/Received on ……………………………… (*)

 

Name ……………………………………………………………………………………….

 

Street / House number ……………………………………………………………………

 

Zip Code and City …………………………………………………………………………

 

 

………………………..        ………………………………………………………….…….

Date                                   Signature (only if this form is notified in writing)

 

­­­­­­­­(*) delete as appropriate

 

5. Prices and delivery charges

5.1 Prices listed on the product pages in our online shop are prices for the end-consumers, containing the legal value added tax and other price components.

5.2 In addition to the indicated prices we charge 1,80 EUR per order for the delivery within Germany. Within EU and international the charge is € 4,20. You will be informed about the delivery charges in the consumer basket and on the ordering page. Orders over an amount of € 100,-- are free of charges.

5.3 If you want to pay by cash on delivery an additional fee for transmission in the amount of 4, - EUR is applied and will be claimed by the postal delivery service (this service is only available in Germany). There are no additional taxes or costs.

5.4 Purchasers outside of EU have to consider, that they may have to pay taxes (possible duty) in their country.

 

6. Delivery

6.1. Delivery is performed by Deutsche Post.

6.2. Delivery period within Germany will take 1 - 3 days after receipt of payment (orders by direct debit 1 - 3 days after order receipt). Delivery period EU and international (overseas) can take up 8 to 12days. If delivery periods are subject to variation, you will be advised on the respective product pages.

 

7. Payment

7.1 Payment takes place either by prepayment, PayPal, cash on delivery (only within Germany)  or direct debit (only within Germany).

7.2 If you choose prepayment we will advise you our account details in the order acknowledgement and deliver the articles after receipt of your payment.

7.3 The right for offsetting is due to you if your counterclaims are legally determined or if they are undisputed recognized by us in writing.

7.4 The right of retention (holding back the goods) will only come into force if the claims result from the same contractual relationship.

 

8. Reservation of proprietary rights

Until complete payment is received by us, the article remains our property.